Refund & Cancellation Policy

Effective Date: 27 July 2026

At Inspired Living Wellness Collection, customer satisfaction is important to us. We aim to provide quality products and excellent service.

1. Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been packed or shipped, it can no longer be cancelled.

2. Returns

For hygiene and food safety reasons, we cannot accept returns of herbs, spices, superfoods or other consumable products that have been opened or used.

Returns may be considered if:

– The incorrect product was supplied.
– The product arrived damaged.
– The product is defective upon delivery.

Any concerns should be reported within 7 days of receiving your order.

Where possible, please include photographs of the product and packaging to assist us in resolving the matter promptly.

3. Refunds

Approved refunds will be processed using the original payment method wherever possible.

Refunds will only be issued once the claim has been assessed and approved.

4. Exchanges

Where stock is available, we may offer an exchange instead of a refund for damaged or incorrectly supplied products.

5. Delivery Charges

Delivery charges are generally non-refundable unless the return is due to an error on our part.

6. Coaching, Training and Digital Products

Cancellation terms for coaching sessions, workshops, training programmes and digital products may differ from those applicable to physical products. Any specific cancellation conditions will be communicated at the time of booking or purchase.

7. Contact Us

If you experience any issues with your order, please contact us as soon as possible. We are committed to resolving concerns fairly, promptly and professionally.